creative zen vision m 30G USB malfunction

[Let our community solve your problem]

Let our community solve your problem

 
Subscribe in a reader
  
Subscribe by Email here!

Also, I wanted to thank you for this site. I was one of those people who couldn't get their Windows to recognize the Zen, so i trouble shot and was completely satisfied. Thanks again.

peteyv, Mar 2008
Ah, Finally fixed it ran clean up several times rebooting each time now lists in the creative software WMP10. All I can think of is maybe the drive became so fragmented.
Thanks for the input and Great site!

w216uhk, May 2008
 >> More testimonials

[kevinhxu]

I've had my zen for a lil over a year now, everything was fine until last week, when I plug USB into docking station, instead of entering sync mode, the windows pops the warning says something like, the USB you attached is malfunction, windows does not recognize it.  But when I plug the my zen to another computer, everything is fine. I reinstalled the driver and all the creative program,  I also tried the trick where you uninstall all the USB drivers from device manager, but it still won't work.  Can anybody help me with this?

[jimmyboy88]

use myzenchecker to check whether your PC still has the preferred requirement.
next, you can try this piece of solution http://www.mycreativefansite.com/2007/08/solution-one-of-usb-devices-attached-to.html

let us know if it works

[kevinhxu]

Hi jimmy, thanks for your reply.  I did try your zenchecker, instead of finding creative zen vision m, it found something called BTG(or something like that), then when I hit search for its drive, it seemed like it copied a couple files from folder to folder.  Then as soon as I click the option(manage your player with explore), my player freezed.  Tried that a couple times, same result everytime.  IF I unplug my mp3 and reset it, when I plug it back in, the same old USB malfunction msg shows up.

[jimmyboy88]

do you have all the good results in myzenchecker. sounds like the device manager do not have an mtp device, try this http://www.mycreativefansite.com/2007/06/solution-media-explorer-states-that-my.html

[kevinhxu]

The MTP player only showed up once that is right after I ran myzenchecker, then after it freezes my mp3 and I unplugged it from USB to reset, it just never showed back up again, when I plug it back in, same old USB malfunction msg appears.  And in the hardware device window, there isn't any The MTP player at all

[jimmyboy88]

hmm, you still have not told me the results on myzenchecker? do you have SP2 and wmp10? myzenchecker will say 'BAD' if you do not have the preferred OS.
how abt the fixup file? have you tried it?

[Bobbo]

PLEASE HELP
not sure if my creative zen vision m 30G is trash or not but after 3 day i'm tired
- started with pc winxp with sp2 & wmp11 would not recognize my zen
- delete creative software and reinstall- nothing
- tried to update firmware from 1.40.02 to the new 1.62.- new firmware states item is not connected
- did the creative tool thing but just get a blank scrn popup after downloading
- did something stupid by trying to reload firmware, which now zen in recovery mode and still unable to download new firmware- zen is not connected
- uninstalled hardware so many time zen is now a unknown usb item so did a 'hardware add' and now zen is a MTP Device that has a yellow exclamation
- everytime connect zen to computer zen freeze and have to reset to be able to move the cursor up or down

any help would be greatly appreciated

[kevinhxu]

I didn't get all Good results here it is:
WARNING: You are not using Microsoft Internet Explorer, myZenChecker may not work well.
BAD: You do not have Windows XP Operating System. It is required
BAD: You do not have Service Pack 2 installed. Please refer to Fix1 to get it installed
WARNING: You do not have an Intel Processor
GOOD: You have a Windows Platform Fix1: If you are detected that there is no Service Pack 2 installed. Click here to install SP2.
But i'm 100% sure I am using SP2 tho.

[jimmyboy88]

Hi Bobbo
try to start a new topic regarding your prob. anyway, you shd uninstall wmp11 using the wmp11 killer. search for it in the forum. also try to use myzenchecker to ensure that you have the preferred OS for your PC.

Hi Kevin
seems like your xp version has some prob, what verison is it? home? professional?
myzenchecker has a stricter check on sp2. try re-installing sp2, it helps.

[kevinhxu]

It's xp pro, I just formatted the whole hard drive and reinstalled everything...problem still occur.

[jimmyboy88]

what did myzenchecker says abt the formatted PC? see if you got all the preferred os requirement?

[kevinhxu]

lol, now it says my OS is not XP... :X Tomorrow i'm getting a new soundcard tho, this audigy 2 stopped working all of the sudden, maybe that'll fix it.

[jimmyboy88]

are you using firefox or non-IE browser to run myzenchecker, if yes, try again clicking myzenchecker link using IE

[kevinhxu]

hey jimmy, after downloading some of the windows updates on my newly formatted hard drive, the computer magically recongnized my zen once again!!! Thank you for your patience to guide me thru all these mess!

[jimmyboy88]

thats great! kevin, happy for ya! can you help me with my question? are you previously using non-IE browser for myzenchecker?

thank you for also staying with us all the way.. another zen user saved from evil ipod hehe