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Get latest details here! Creative Zen 4gb USB Device Not Recognized (UNKNOWN DEVICE)

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myCreative Fansite Forums - Where Creative ZEN Fans Unite > Creative > Creative Labs MP3 Player > ZEN / MX > Creative Zen 4gb USB Device Not Recognized (UNKNOWN DEVICE)
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Author Topic: Creative Zen 4gb USB Device Not Recognized (UNKNOWN DEVICE)  (Read 14024 times)
swift
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« on: May 23, 2009, 09:08:14 AM »
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Hi i have looked through lots of threads and the FAQ section but cant seem to sort this problem out, i got given a creative zen 4gb which hadent been used for a while so i plugged it in to my pc via usb port. It charged up fine and my pc recoginzed it so i downloaded and installed latest filmware then work fine so uploaded mp3s, then my bro decided to unplug it which i have done with out remove the hardware safely option before, i then pluged it back in and now my pc comes up with "Device Not Recognized" and in the device manager its saying unknown device.
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« on: May 23, 2009, 09:08:14 AM »
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swift
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« Reply #1 on: May 23, 2009, 10:18:29 AM »
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Please move if its in the wrong section, anyone know how to solve this problem i already used zenchecker.
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swift
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« Reply #2 on: May 23, 2009, 10:23:00 AM »
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swift
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« Reply #3 on: May 23, 2009, 10:25:53 AM »
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Im going away in 2 days and no zen means extream bordom with no music need help fast  Sad
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swift
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« Reply #4 on: May 23, 2009, 01:50:06 PM »
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Anyone??
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jimmyboy88
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« Reply #5 on: May 24, 2009, 03:32:42 AM »
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try this solution http://www.mycreativefansite.com/2007/06/solution-media-explorer-states-that-my.html

something happened when you didnt disconnect it properly
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swift
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« Reply #6 on: May 24, 2009, 05:42:59 AM »
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Hi jimmyboy88 thanks for your reply the link you gave staes i should have the zen showing up in device manager but it comes up as unknown device i have already tried to disable it then uninstall then reconnect then it comes up with the same problem.
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swift
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« Reply #7 on: May 24, 2009, 02:03:05 PM »
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Does anyone know how to solve this problem because my zen is going in the bin soon and i think i will have to buy a ipod.
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rextherunt
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« Reply #8 on: May 24, 2009, 07:39:26 PM »
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My sympathy to you. I have an almost identical problem with my Zen player. I've gone right through removing and reinstalling zen explorer and software several times. Updated windows, tried different usb ports, leads, reset player and other devices. Works fine on my laptop, recognises it as a media storage device (also updated firmware), but connect to my computer and exactly the same senario.
 Is it possible just to get it recognised as a detachable drive? That way I could at least access the music!
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jimmyboy88
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« Reply #9 on: May 25, 2009, 01:07:39 AM »
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hi guys
try deleting that 'unknown device' and reboot with your zen connected, it will getting the mtp driver installed again

pls dont give up, we have to troubleshoot step by step
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ZEN V Plus, ZEN X-Fi2, ZEN Touch 2, ZEN Style M300, Xmod, GigaWorks T3, Vado HD (3rd Gen), ZiiSound D5, Aurvana In-Ear1, Aurvana In-Ear3, ZiiO 10
swift
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« Reply #10 on: May 25, 2009, 12:13:02 PM »
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I have uninstalled the unknown device restarted my pc then went back on device manager to check and it was there again, im going away on holiday in 2 days so need the zen Sad
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swift
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« Reply #11 on: May 25, 2009, 12:21:09 PM »
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swift
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« Reply #12 on: May 25, 2009, 07:59:42 PM »
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jimmyboy88 have you got anymore steps to sort this out?
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jimmyboy88
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« Reply #13 on: May 26, 2009, 12:52:51 AM »
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have you tried the fixup file in myzenchecker?
have you tried the 'clean up' or 'format' in recovery mode?
note: format will erase all your content
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Please tell me your problem and I will always be there to help!

Can't find myZenChecker or drivers? Check out : http://forums.mycreativefansite.com/member-area/

Proud owner of:
ZEN V Plus, ZEN X-Fi2, ZEN Touch 2, ZEN Style M300, Xmod, GigaWorks T3, Vado HD (3rd Gen), ZiiSound D5, Aurvana In-Ear1, Aurvana In-Ear3, ZiiO 10
viking
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« Reply #14 on: December 26, 2009, 11:52:01 PM »
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I had a similar problem ("Device Not Recognized"), and strangely enough
it turned out to be a cable issue.  I was using one of those retractable
USB cables, and when I switched to a standard cable the problem was solved.
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